Product: SME-27FDL5 Direct View 27" HDTV / Monitor

Dear Barrel of Monkeys:

I wanted to write a quick thank you note for the exceptional service you provided me during my extensive search for a high quality TV/PC monitor. Thanks to your extensive product knowledge and ability to explain the features and functionality of different products available on the market I was able to hone my search and eventually helped in my decision to purchase the SAMPO SME-27FDL5 from you, and WE LOVE IT! It does exactly what we were looking for - complete entertainment center (DVD, VCR, HDTV and PC Monitor). Your recommendations and inclusion of the external digital TV decoder made my purchase complete. I hesitated in writing this letter simply because I thought that this was too good to be true, but after 4 months of exceptional performance I can no longer contain my complete satisfaction and delight!! My only regret is that I still don't have room for the 33 inch version, but my wife says that we are completely content with our 27 inch model :-)

Thanks again, for your competence and follow through. This was my largest on-line purchase ever and your service never made me feel like a "dot.com" number - you treated me like a customer!

With Best Regards,
Jamie Gallant - San Diego, CA. - Sat, Nov. 30, 2002

Product: M-271 Conia DVD Player

To Dan

Just got my DVDs from England and Australia and they play great on the player you sent me!

I'll try sending business your way both through personal contacts and on the net OK, great product all the way!!!!

Thank You, Thank You, Thank You!!!!!!!

Karl Arnett - Alberta, Canada - Tue, Dec. 10, 2002

Product: DVD-612 Sampo DVD Player

I received my Sampo DVE-612 today in Japan. As you promised, it plays all my Region 2 DVDs as well as those from America. Best of all, it plays flawlessly my Region 2 PAL DVDs from Europe on my NTSC TV.

I just wanted to let you know that I am very pleased.

Scott Bunnell - Nishio-shi, Japan - Fri, Dec. 20, 2002

Product: M-271 Conia DVD Player

Hello Dan,

I just wanted to send a quick note to say "Thank you!" for the quick shipment. The player arrived on the 20th, when the kids went to a music rehearsal the next day, my husband and I tried the unit to make sure it worked ( and we understood how to work it) then boxed it up for under the tree. We were very pleased.

Have a great Holiday!

Debra Judd-Ehrhardt - Fort Atkinson, WI - Mon, Dec. 23, 2002

Product: Lasonic DVB-8092 Portable DVD Player

Dan:

I just wanted to let you know that we received the DVD player (actually, awhile ago) and it works like a charm. We've REALLY enjoyed using it to play our Swedish DVDs and I wanted to thank you for a wonderful experience in our ordering from barrel-of-monkeys.

Thanks again.

Kim Boberg - Roswell, GA - Mon, Aug. 25, 2003

Product: Sampo DVE-612(N) DVD Player

I have been extremely happy with the two DVD players I have bought from you. I have also noticed the careful packing you do for shipping and very much appreciated your kindness on the phone.

I have been recommending you to everyone I know that has European DVDs or VHS cassettes and is looking for good quality equipment, at a good price and from a reliable and trustworthy company.

Regards,

Anthony P. Feldman - Flower Mound, TX - Tue, Dec. 2, 2003

Product: Odyssey 1200 DVD Player - Warranty Service

Hi,

I sent the unit out today. I used UPS Ground. The tracking number is: 1Z xxxxxx xx xxxx 2285.

Also, I received a replacement unit today. This was a total surprise as I was not expecting this until you got my defective unit. I will not be able to set it up until the weekend. Hopefully, I will not have to inform you of a problem.

The new unit was a pleasant surprise and I will let other people know about your excellent customer service.

Thanks Again,

Dave

David Strohmenger - Depew, NY - Wed, March 3, 2004

Product: The Eliminator - Service and Product Quality

This e-mail is to notify you of a couple of the things.

First everyone in your office was excellent in answering any of my questions from before the sale to when the product was delivered.

For not having any idea and being leery about doing business with a company that I did not know about I figured myself that I would take a chance and look into this product. As stated above everything was a very positive experience.

I received the copy eliminator yesterday (April 13) and I hooked everything up to it that I needed to and it works great!!!

In my opinion maybe more exposure about your business and your products would help so that other people wouldn't have the first impression that I took when I started looking into this product.

The way I found this product was doing a search through Goggle. When I went to the first business site they tried to throw adware at me which I thought was very inappropriate for a business like that to do something like this. After they threw adware at me I figured if they are going to be sneaky about doing something like that to people they certainly didn't deserve any inquiries or business from me. The next business site that I went to was yours and as you know the rest of the story from there is history.

I felt compelled to e-mail you back my feelings and opinions and that I would recommend anyone who needs a product like this to look you people up.

I look forward to doing business with you in the future.

George Rich III

George Rich III - Lee, Maine - Mon, April 4, 2005

Product: The Videographer™ - Tech Support

Thanks again for your excellent customer service - I really didn't expect a personal call to help resolve my complaint and I appreciate that you didn't make me go through hoops for an RMA - very impressed!

-Mike III

Mike Jovanovic - Elk Grove Village, IL - Mon., June 20, 2005

Product: H.V. Multi Region DVD Player - Service and Product Quality

Hi ...,

I just wanted to thank you for your promptness and professionalism in helping me with my exchange.

I received the new unit which you upgraded me to and am very happy with the machine.

I very much appreciate your help, advice and quick response and will recommend you to friends and colleagues.

Best of luck and keep up the good work!

Roman

Roman A. Lupan - Marlton, NJ - Wed., 10 August, 2005

Product: Car Video System - Shipping

I just wanted to send you a BIG THANK YOU for all your help. I finally received the package as I was at my friends house in Houston!! It is now safely back in Norway!!

I really appreciated everything you did and for keeping your patience with me!!

Again thank you so much!!

Kind Regards,

S. Hauland - Norway - Fri., 12 August, 2005

Product: VHS - NTSC To PAL Transfer

A few days ago I emailed you about converting VHS tape to Pal in order to play on VCR in Italy. I did not know how or where this could be done and wrote to you at your website for help as my husband was leaving in a matter of days and we just found out that our tape would not be compatible to their system. You referred us to a place in our area, DxMxxxx Video and Photo Services.

Thanks to you and your assistance I can tell you that already our VHS tape has been converted to PAL and is ready to be taken to Italy with confidence that the family over there will enjoy it very much as we were hoping. I am really glad I found your website and you were kind enough to give me immediate help and our experience with Mr. DxMxxxx has proven to be a very positive one. I just wanted to let you know.

Thanks again!

S. Lucchesi - Stockton, California - Thu., June 29, 2006

Product: Archiver II

Thank You for the telephone call Mr Barr and the e-mail of the 25th. I have been out of town the last two days and am slow catching up. The same cannot be said of you Dan. The swiftness of your response to my questions has me floored. You are the model for the caring and responsible business man that should be emulated.Our schools could learn from you.

I jury rigged a couple of connections in my anxiety to try the Archiver and was quite happy with the results. Your Device works beautifully. I can now toss out about $ 900.00 worth of over advertised junk that can never achieve the perfection you have supplied me. I thank you again and hope that we can do business again.

Sincerely,

Joe M. - Hood River, OR - Thu., July 27, 2006