|
Subject |
Question |
Answer |
| 1 |
Business
return |
What
do I need to obtain to return? |
You
need to obtain a RMA by calling (323)222-8880 |
| 2 |
Charges |
Who
pays for shipping charges? |
Under
our warranty, Customer will have to pay for shipping to send in the
defective unit and Lasonic will pay for shipping charges to send out
the repaired unit to customer. |
| 3 |
connecting |
Can
I connect my DVD through my cable or VCR? |
No,
you can't connect DVD player through cable or VCR because of macrovision
protection. |
| 4 |
connecting |
What
does "Y,U,V" stand for on the back of my DVD player? |
Component
Video Output |
| 5 |
connecting |
How
do I connect my DVD to a TV set with only cable input? |
You
need to purchase a "RF modulator". It's an adapter for AV
to cable and you can purchase it at your local electronic store. |
| 6 |
connecting |
How
do I connect a stereo output into a mono input? |
You
can use either the left (white) or right (red) audio input. |
| 7 |
Consumer
Return |
What
do I need to include in my return? |
You
need to include a copy of receipt and a note stating what the problem
is along with a return address and phone number (return address cannot
be P.O. Box). Please give us a call at 323-222-8880 first
before returning the product. |
| 8 |
Consumer
Return |
How
long does it take to receive my replacement? |
What
typically happen is that it'll take about 1 week for us to receive
the shipment and 1 more week for you to receive the product. Total
of about 2 weeks. |
| 9 |
Consumer
Return |
Where
is your nearest service center? |
We
have a service center in Los Angeles, CA and Fairfield, NJ. Please
follow return directions above before returning the unit. |
| 10 |
credit |
Where
do I return my system for money back? |
You
will need to deal directly with the store or company that sold you
the product. We only deal with repair or replace under warranty time
only. |
| 11 |
DVD-8090
& DVB-8092 |
What
is the purpose of DC in and DC out located on the back? |
DC-in
<=> Connects to the car adapter DC-out <=> 13.5 V power
source for other electrical devices (I.e. portable TV or LCD screen)
when DC-in is connected. |
| 12 |
Loading |
How
come my loader will not read my disc? |
Possibly
damaged during shipping transition or it might be a defective loader,
call for additional assistance. |
| 13 |
missing
part |
I'm
missing a part, how do I get a replacement? |
Please
e-mail our customer service at techsupport@lasonic.com or fax us at
323-222-8886 with proof of purchase that is within 30 days. |
| 14 |
MP3 |
What
kind of software do I use to burn MP3? |
You
can go on net to download program to convert into MP3 file. Make sure
is not saved in wave file. |
| 15 |
Picture |
Why
does my picture have distortion such as fading in & out |
It's
because you have the DVD player connected through the VCR which activated
macrovision protection. |
| 16 |
production |
Where
is Lasonic product made? |
Lasonic
DVD players are made in Taiwan and portable audio made in China. |
| 17 |
Remote
control code |
What
is the univeral remote control code for Lasonic? |
The
universal remote control makers have the codes, if we are not listed
in there, it is because they don't have a code that is compatible
with our unit. |
| 18 |
resetting |
How
do I reset my DVD player? |
Open
the disc tray and leave it open, then use the dvd remote and press
1,2,3,4 and setup twice. This will reset the system to it's original
manufacturer default. To reset for DVD player PDS-1300, first open
tray, then press FF + Random together, finally turn power off. |
| 19 |
rolling-screen |
Why
is my screen rolling vertically? |
Because
a setting has been changed. Resetting the system will fix the problem. |
| 20 |
S-video |
How
come I didn't get a S-video cable? |
Our
system do not come with a S-video cable, but it comes with S-video
output for any customers who wish to use this output instead of a
AV output. |
| 21 |
Screen
saver |
How
does the screen saver work? |
Use
screen setup and turn on screen saver. The screen saver only appears
if nothing is playing for a long time. |
| 22 |
screen
size |
How
do I get full screen? |
Most
DVD disc comes in widescreen format, that's why there is black bars
on top and bottom. What you can do is use [Zoom] function, but the
picture quality will not be as good. There is no way of getting rid
of it. |
| 23 |
Speakers |
How
come only two front speakers work and not others? |
You
need to change 2ch output to 5.1ch output on the disc menu, as well
as the DVD player. If you wish to output surround on CD disc, TV,
or VCR, you will need a SUR-1000 that can be purchased from us, please
call to place an order. |
| 24 |
switch
box |
Is
it possible to hear audio from regular TV programs? |
Yes,
SUR-1000 will be able to do that for you, call us for pricing and
purchasing methods. |
| 25 |
Video |
What
does "region err" sign mean? |
Our
DVD player sold in the U.S. are only capable of playing region 1 disc.
If you are trying to play disc from other region, "region err"
will appear. |
| 26 |
Video |
Why
is my screen in Black and White? |
Make
sure the AV cord (yellow) is connected to CVBS or the yellow outlet.
If it is, then try resetting the system with FAQ answer # 5. |
| 27 |
Video |
I've
connected everything correctly and still no picture or audio? |
Use
your TV remote control and look for [INPUT] button or [TV/VIDEO] or
[TV/VCR] button. This will take you from TV to VIDEO mode. Please
consult your TV manual to confirm. |
| 28 |
Video |
How
do I get rid of the black lines on top and bottom? |
Because
the DVD disc is made in wide screen format. The only possible thing
to do is use [ZOOM] on the remote to get rid of black lines. |
| 29 |
Warranty |
How
long is the warranty policy? |
We
offer one year warranty for parts and 90 days warranty for labor. |
